Southbeach Weligama values your privacy and is committed to protecting your personal information. This Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.southbeach-weligama.com) or stay at one of our properties.
1. Scope of this Policy
This Policy applies to all information collected through:
- Our website and booking engines
- Email and telephone communications
- In-person interactions during your stay
- Our social-media channels and digital advertising
2. Information We Collect
We collect personal information that you provide to us when you:
- Make a booking or inquiry through our website or third-party platforms.
- Sign up for newsletters or marketing communications.
- Interact with us during your stay (e.g., through surveys, feedback forms, social media or loyalty programs).
The types of information we collect include:
- Identity Data – name, title, nationality, passport / NIC number
- Contact Data – email, phone number, postal address
- Booking & Stay Data – arrival and departure dates, room type, preferences, special requests
- Payment Data – credit-card details (processed securely by our payment partners)
- Technical Data – IP address, browser type, device information, cookies, and analytics identifiers
- Marketing Data – communication preferences and feedback surveys
- We do not knowingly collect personal data from minors under 16 years of age.
3. How We Use Your Information
We use the information we collect to:
- Confirm and manage your bookings
- Personalise your experience and anticipate your preferences
- Provide concierge and guest-relation services
- Send operational or promotional communications (only with your consent)
- Improve our website, offers, and guest services
- Comply with legal, accounting, and security requirements
We do not sell, rent, or trade your personal information to third parties.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Third-party service providers (payment processors, booking platforms) to complete your transactions.
- Authorities or legal entities when required by law or to protect our rights.
5. Cookies & Tracking Technologies
We use cookies to:
- Keep your booking session active
- Analyse website performance
- Deliver relevant advertising
Upon your first visit, you’ll see a cookie-consent banner allowing you to accept or reject non-essential cookies.
6. Data Security
We take reasonable steps to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet is completely secure.
7. Retention of Information
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
8. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw your consent for marketing communications at any time.
- Lodge a complaint with a data protection authority.
9. Protecting Children’s Privacy
Protecting the privacy of minors is very important to us. We do not knowingly collect, maintain, or process personal information from individuals under the age of 16 (or the relevant age of digital consent in their jurisdiction).
Our website and online booking services are not designed to attract or engage anyone under this age. If we discover that we have inadvertently collected personal data from a minor without verified parental consent, we will promptly delete it from our records.
10. Changes to This Privacy Policy
Southbeach Weligama reserves the right to update this Privacy Policy. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.
11. Contact Us
For any questions or concerns regarding this Privacy Policy or to exercise your data rights, please contact us at:
Email:
reservations@southbeach-weligama.com
Phone: +94 74 346 8246
